Troubleshooting  Your Smartboard Flow Chart

What to try if touch does not work on smartboard. 

Solution- Click on the windows logo ( bottom left on computer) Go to Smart Technologies, Select Product Drivers Orientate. If you need to move the orientation to the smartboard, you can press the keyboard space bar so it jumps to the smart board screen. Once the Orientate is on the smartboard, go and touch the indicated dots. Now test to see if it is working.

If it is still not working then submit a work order.

If your Smart Tv recently changed meaning you come in and have to switch it from Android to HDMI 1 to get your computer content on the screen or you can not shut down your Smart TV because all it does is reboot, then you should review this document for changes you can do.  

Training session from Feb 22, 2023

Trainer - Madison Johnston

Remote Video Training Session 

Additional training content.

Smart GX Training Videos

 SMART INK Training

SMART Support

Problem: Whenever I print from a Google Doc, or a PDF of a Google Doc, to the Smart Notebook app, it removes letters randomly - This is a known issue from Smart.

Solution :  instead of using "Open" use "Import" the pdf file that was created. See this article about importing.

How to Retrieve  a Picture from your Smartboard when you used the Camera Button on the Remote.

Removing the monitors black bars when duplicating to a smartboard via a projector