FreshDesk Work Orders

Work Order Submission for Creation of Shared Drive For Schools


  • Check with your Principal if there is already an existing shared drive that can be used first.

  • For any work order requesting a Shared Drive, TS will be checking with the department lead / principal for approval.


Schools Requesting

Information Required for Shared Drive Creation for Schools

Must come in from a work order and have the following in the work order with the following:


School Code:

Title of Folder:

Reason for request:

Full email address of individuals you would like to be added as a Manager

The school principal Group will be added automatically to the shared drive as a Manager and must not be removed by other managers

Work Order Submission for Creation of Shared Drive For DO

District Office Requesting

Information required for DO Department creation of Shared Drive

Must come in from a work order.


Department Code: DO and or department Code. They will be like DO- (BU,CS,ES,FS,IL,LS,PS,SO,Tech,TP,TR-)

Title of Folder:

Reason for request:

Full email address of individuals you would like to be added as a Manager:


Shared Drive Access Permissions

Access permissions for Shared Drive content (files and folders in the shared drive) always includes the access permissions that are set on the shared drive.


Users can be added to Shared Drive’s content (files and folders) permissions. However, users that can access a shared drive will have access to the entirety of the content of the shared drive. For this reason, permissions on the shared drive should be as restrictive as possible.