FreshDesk Work Orders
How to Submit a work order.
All staff should put in their own Work order so that there is no middle person! There is one exception to this- If there is an expense you must clear this with your school principal. The tech will also include the Principal in the work order after it has been assigned because of this expense.
Logging into Freshdesk so you can place a work order.
DO Not use Google to sign In
Go to https://wcps.freshdesk.com ( Again make sure you are logged into your wolfcreek gmail account)
Choose - Are you a customer.
It should automatically log you in. This is because you are signed into gmail with your school account.
By doing this it should automatically update your location. This is important especially if you are new or have changed schools.
Work Order Submission for Creation of Shared Drive For Schools
Check with your Principal if there is already an existing shared drive that can be used first.
For any work order requesting a Shared Drive, TS will be checking with the department lead / principal for approval.
Schools Requesting
Information Required for Shared Drive Creation for Schools
Must come in from a work order and have the following in the work order with the following:
School Code:
Title of Folder:
Reason for request:
Full email address of individuals you would like to be added as a Manager
The school principal Group will be added automatically to the shared drive as a Manager and must not be removed by other managers
Work Order Submission for Creation of Shared Drive For DO
District Office Requesting
Information required for DO Department creation of Shared Drive
Must come in from a work order.
Department Code: DO and or department Code. They will be like DO- (BU,CS,ES,FS,IL,LS,PS,SO,Tech,TP,TR-)
Title of Folder:
Reason for request:
Full email address of individuals you would like to be added as a Manager:
Shared Drive Access Permissions
Access permissions for Shared Drive content (files and folders in the shared drive) always includes the access permissions that are set on the shared drive.
Users can be added to Shared Drive’s content (files and folders) permissions. However, users that can access a shared drive will have access to the entirety of the content of the shared drive. For this reason, permissions on the shared drive should be as restrictive as possible.
